When selecting a wholesale eyelash supplier for your business, it’s essential to ask the right questions to ensure you’re getting high-quality products and reliable service. Whether you’re a seasoned lash artist or just starting your business, knowing what to look for and which questions to ask can save you time, money, and unnecessary headaches.
To make the most informed decision, here are the top 10 questions to ask your wholesale eyelash suppliers before placing an order.
1. What types of eyelash products do you offer?
First things first—let’s talk about the products. You need to know exactly what your wholesale eyelash suppliers carry. Are they offering different types of lash extensions (individual lashes, colored lashes, premade fans or laser lashes)? Do they have different lash materials to meet your requirements?
It’s always good to ask about any other products they might offer, too—things like lash glue, pre-treatment or aftercare products. The more variety they have, the easier it will be for you to source everything you need from one place, saving you time and hassle. A supplier with a diverse range is a win!
2. What is the minimum order quantity (MOQ)?
Now, let’s talk about quantities. Many wholesale eyelash suppliers have a minimum order quantity (MOQ)—meaning the smallest amount you can order at a time. Some lash extension wholesale suppliers may have low MOQs, while others might require you to order in bulk. It’s important to ask what the MOQ is before committing to an order, especially if you’re just starting out and don’t want to invest in a huge stock right away.
- What is the MOQ for each product?
- Is there flexibility in the MOQ for new customers or smaller orders?
- Do you offer smaller batches for testing or trial runs?
If you’re just testing the waters, see if the supplier offers smaller orders or flexibility with the MOQ. That way, you’re not locked into a massive order until you’re sure about the quality and demand.
3. What are the pricing and payment terms?
Pricing is key, right? You’ll want to make sure you’re getting competitive rates without sacrificing quality. Be sure to ask your wholesale eyelash suppliers about their pricing structure—whether there are discounts for bulk orders or if the prices vary depending on the products you choose. Don’t forget to ask if taxes, shipping, and any other additional fees are included in the price.
And while we’re on the topic of money, make sure you understand the payment terms:
- What is your price list and catalog?
- Do you offer discounts for bulk orders or long-term customers?
- Do they accept credit cards, PayPal, or bank transfers?
- Are taxes, shipping, and other fees included in the pricing?
- What payment methods do you accept? (credit, PayPal, bank transfer, etc.)
- What are your payment terms (e.g., upfront payment, credit terms, early payment discounts)?
- Are there additional fees for international transactions?
Knowing these details ahead of time helps you stay on top of your budget and avoid any surprises.
4. Can you provide samples?
Before you place a big order, you’ll want to test out the products. A good wholesale eyelash suppliers will usually offer samples—whether it’s a few individual lashes or a selection of lash trays—so you can check the quality. It’s important to see how the lashes feel, how they look, and how they wear before committing to a large stock. You should ask:
- Do you offer product samples before I place a full order?
- Can I get a variety of samples (e.g., different lash lengths, styles, and materials)?
- Is there a cost for the samples, or are they free?
If the supplier is hesitant to offer samples or doesn’t have a sampling program, it might be a red flag. A reputable lash extension wholesale supplier should want you to feel confident in their products!
5. What are your shipping & delivery options and costs?
Shipping—everyone’s favorite topic, right? But seriously, understanding your wholesale eyelash supplier’s shipping options is crucial. Ask about their delivery methods:
- What kinds of shipping options do you offer (by express or by sea)?
- What are the shipping costs like
- Are there any options for free or discounted shipping on larger orders?
- Which carriers do you use (DHL, UPS, FedEx, TNT)?
- How long is the delivery time?
- Can you provide tracking information?
If you’re ordering from overseas, ask about international shipping and whether they provide tracking or insurance on your shipments. Knowing all the details about shipping, including delivery times and extra charges, will help you plan your orders more efficiently and avoid any last-minute surprises.
6. What is your return & refund policy?
It’s always a good idea to understand the return and refund policies before making any purchase. Sometimes, things don’t go as planned, and you might receive damaged goods or end up with a product that doesn’t meet expectations. Ask your wholesale eyelash suppliers about their return process:
- Do they accept returns for damaged or defective items?
- Is there a restocking fee for returns?
- What is the time frame for initiating a return?
- Will you cover the return shipping costs?
Wholesale lash extension suppliers with a transparent and fair return policy will help you feel more secure in your purchase, knowing that if something goes wrong, you have a way to resolve the issue.
7. Are your products certified and safe?
Quality and safety are top priorities when it comes to eyelash extensions. It’s important to ask your wholesale eyelash suppliers if their products are certified and meet all necessary safety standards:
- Are your products certified to meet industry safety standards (MSDS, CoA, and FDA)?
- Are there any safety measures in place to ensure the quality and safety of your lashes?
- Are your products tested for allergens or irritants?
Why is this so important? Well, certain markets or regions might require these certifications for a product to be legally sold. Without them, you may run into legal or health-related challenges, especially if you’re operating in a regulated environment or selling internationally.
8. Do you offer private label or custom branding?
As your business grows, you might want to create your own unique brand. Many wholesale eyelash suppliers offer private label services, which allows you to add your logo, brand colors, packaging boxes and design to your products. This can be a great way to build your brand identity and stand out in a crowded market. When inquiring, ask:
- Are private label service free?
- What are the costs and minimum requirements for private labeling?
- Can I custom packaging boxes?
- Can I add my logo or custom branding to my products?
- Do you offer packaging design services, or can I use my own design?
- How long does it take to process custom branding orders?
- Are there any additional costs or lead times involved with private labeling?
9. What is your discount policy?
Who doesn’t love a good discount? Ask your wholesale eyelash suppliers about any promotions or discounts that could help you save money, especially if you plan to place large or recurring orders:
- Do you offer bulk discounts or special pricing for large orders?
- Are there seasonal promotions or discounts for loyal customers?
- Do you provide first-time buyer discounts?
- Do you offer discounts for recurring orders?
It’s always good to know if there are opportunities to save, especially if you plan to place regular orders or buy in large quantities.
10. What is your lead time for orders?
Last but definitely not least—ask about lead time. Lead time is the amount of time it takes for your order to be processed and shipped once you place it. This is especially important if you need products quickly to keep your business running smoothly. You should ask:
- What is the usual lead time for processing and shipping orders?
- Can you accommodate rush orders or expedited shipping?
- Does the lead time change during peak seasons or holidays?
- Are there any guarantees on delivery times?
Knowing this in advance helps you manage your inventory and plan your business operations more effectively.
Choose Charmlash – Your trusted wholesale eyelash suppliers
Choosing the right wholesale eyelash suppliers is a critical step in building a successful lash business. By asking these 10 questions, you’ll gain valuable insights into your wholesale lash supplies, service, and terms. Whether you’re sourcing your first batch of lashes or expanding your product line, a trusted supplier ensures you can provide your clients with the best quality.
At CharmLash, we pride ourselves on offering high-quality, certified eyelash products, excellent customer service, and flexible pricing to meet your business needs. Start your search today by discovering our best-sellers, and feel free to reach out to us for more information or to place an order for your lash supplies wholesale.
Happy lashing!
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