Transit time

5-7 business days. CharmLash is no longer liable for any lost, stolen, or misplaced packages caused by courier. Please note that any import duties or other customs related taxes are not included in the product or shipping prices. CharmLash is not responsible for these charges, you as the buyer are responsible. For more information, please contact your country's relevant authority to inform yourself about any changes.

1. Order list

Please send us your order list with specific items (curl, thickness, size, quantity, packaging, tape…)

2. Logo Design, private labels

Please send us your logo's design in high solution and then we will quote the printing fee of labels based on your requirements. The design fee of private labels will be FREE in the first three times.

3. Confirmation of order list

We will ask you one confirmation of order list by email after agreed

4. Lead time

Add on: Lead time will be discussed in detail during peak season. For:

• 1000 trays: will take 6 business days (plus 6 business days if mixed lengths)
• 2000 trays: will take 10 business days (plus 7 business days if mixed lengths)
• 3000 trays: will take 2 business week (plus 10 business days if mixed lengths)

5. Shipping

Shipping cost will be changed by the increase or decrease of fuel surcharge at the shipping date. However, we will inform you the estimated shipping cost at the ordered date. WE SHIP WORLDWIDE WITH A COMPETITIVE SHIPPING RATE via UPS, FedEx and DHL or local forwarder is asked upon your request.

6. Payment

50% order payment is paid in advance (TT) and the remaining balance is paid before shipping (TT) - can be sent via Western Union, Bank Transfer, Money Gram, Korona Pay if agreed upon. Packing List, Packing Slip, Commercial Invoice and CO is provided before shipping.

7. Production

We will proceed the Production as soon as we receive the deposit/payment.

8. CANCELLATIONS

Order cannot be canceled after the deposit is paid in advance. You can still change the items in the order list private labels 48 hours after the deposit is paid.

9. DAMAGED/DEFECTIVE PRODUCTS OR INCORRECT QUANTILES DELIVERED

If you receive products that are damaged/defective or have been delivered short of the quantities you ordered because of our fault, you must inform us within 48 hours of delivery. Products for exchange must be returned to CharmLash within 30 days of delivery. If this is caused by courier (UPS, FedEx, DHL, local forwarders...), CharmLash will not take responsibility for this. Please inform us of any possible errors/ incorrect details within the first 14 days of delivery.

10. SHIPPING COSTS FOR RETURNS

You will be responsible for the shipping and handling costs of returning the products to us for any reason.

11. After Sales Service

Available 24/7

12. Discount

Sales policy will be changed depending on the time an order is placed. Please contact your Account Manager for further information! Thanks so much

What forms of payment do you accept?

The available payment methods for purchasing our products from CharmLash are PayPal, Western Union for sample orders and Bank Transfer for confirmed orders.

What currencies can I pay?

We accept USD, EU, AUD, GBP, etc (Let us know which one you prefer).

Will I have to pay any sales tax?

If there is any local import tax for your order, you will bear the expense for this tax. We are sorry for this inconvenience.

How should I pay for the order?

Once a quote has been accepted, a 50% deposit plus shipping fee is required before producing. The remaining balance will be paid before shipping

Shipping international

Yes. We are currently shipping our products to many international countries including the US, Australia, Spain, Russia, Ukraine, Estonia, Germany, Italy, Japan, Poland, the United Kingdom, Netherlands and many others. We offer two kinds of delivery terms: 1) By express: for most of the orders 2) By Sea: for mass order. For more details about shipping CLICK HERE.

How much does shipping cost?

We provide a competitive shipping price for all orders. Please contact us for more details. How long does shipping take? The shipment will be delivered to you after 1-3 or 5-7 business days by Express.

How can I track my order?

We will provide the available tracking number directly to your email. Please contact us in detail in case you want to track your order’s shipping information.

How do I choose my eyelash extensions?

The first thing that we would recommend is to check with an expert to know more about your eyes and then you can, based on those descriptions, choose the right curl for the best impact.

Which thickness should I choose?

.05 / .07 / .10 – These ultra-light-weight lashes are ideal for clients whose lashes may not be strong enough to hold heavier extensions without weakening the natural lash. It is also perfect for clients whose lashes are going through a natural re-growth stage and require something lighter. .15 – These are great for clients who have issues retaining their lashes when using heavier-weight lashes, or for clients whose natural lashes are going through a regrowth stage and temporarily require a lash that will cause less stress. .20 – Provides a full, dramatic look without looking too unnatural. It’s important to note that these aren’t being applied to a client with weaker natural lashes as they may have poor retention. .25 – For clients who want a more dramatic, glamorous look, it’s very important to note that these aren’t being applied to a client with weaker natural lashes as they may have poor retention. (It would be best if you can go and ask for advice from professional).

Extra services?

Yes, CharmLash (a wholesale supplier) is a manufacturer so we do OEM (original equipment manufacturing) ODM (original design manufacturing), free private label and after-sale customer care. Feel free to contact us at [email protected]

PROCESS OF SAMPLE ORDER

TRANSIT TIME

3-5 days. If delivery is delayed we shall inform you but we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery, save that if we do not deliver within the said delivery periods, we shall refund you the paid purchase price upon request. If delivery cannot be made to your chosen delivery address, you will be informed as soon as reasonably possible. 

Step 1. Sample list (up to 10 pcs)

Please send us your sample lIst, including items (curl, thickness,length, quantity), if have.If the sample list is above 10 pcs, it will be charged triple quoted price from the 11th one.

Step 2. Receiver's information

Please send your receiver's information (Your name, address, telephone, postal code/zip code) for checking the delivery fee. Data protection is of highest priority for us so your personal information will not be shown to any third party and will not be sold, reused, rented, loaned or otherwise disclosed.

Step 3. Quotation and Confirmation

CharmLash will quote and make the invoice according to the Sample order list and destination for delivering. We will send it for you to confirm. Please feel free to ask us if you have any other questions.

Step 4. Shipping

UPS, DHL, Fedex or local forwarder is asked upon your request.

Step 5. Payment

Payment for all Products must be made by bank transfer, Western bUnion, PayPal or or by any other payment options specified in our website.

Step 6. Lead time

We will proceed with the samples order as soon as possible after receiving the payment. It will normally take 5-7 business days to customize your samples.

Step 7. Delivery

The receiver will be informed of the tracking number to trace on the system of the carrier.

Step 8. Feedback

Your sample will be followed up until delivered. And we are happy to receive your feedback about the products. Looking forward to working with you soon.