5 Signs Your Lash Business Is Stocking Low-Quality Lashes

Whether you’re a lash artist, salon owner, or a lash brand, the quality of your lash extensions can make or break your business. Stocking subpar lashes not only affects your results but can damage your reputation, cost you loyal clients, and lead to poor lash retention. If you suspect that the lashes you’re stocking aren’t up to standard, you’re not alone – and this guide is here to help.

Here are 5 telltale signs you’re working with low-quality lash products – and what you can do to upgrade for better performance and client satisfaction.

1. Inconsistent curls or shapes

The problem:
Lash extensions look great in the tray. However, once applied, the curl flattens, changes, or varies from tray to tray. Some lash extensions even lose their shape entirely after exposure to heat or humidity.

Why it happens:
Low-grade materials (like untreated synthetic fibers) and poor manufacturing standards can cause curl inconsistencies. These lash extensions often aren’t tested or aren’t tested properly for durability.

How to fix it:

You can look for alternatives that offer uniform curls with strict quality control. At CharmLash, we manufacture lashes that are under strict quality control for consistent curls, lengths and shapes as well as long retention time. 

2. Poor lash retention

The problem:
Clients complain that their lashes are shedding too quickly, or there’re a lot of fall-out during fills.

Why it happens:
Lash extensions with a slick, plastic-like surface often don’t bond well with adhesive. This leads to poor retention even with the best technique.

How to fix it:

Here are some of our suggestions to fix this issue:

• You can start by using high quality lash adhesives that are safe and can work well under different environments and humidity conditions.
• Try using pre-treatment products such as primers and shampoo so natural lashes are well cleaned and prepared, making the application process smoother, faster and lash extensions stay longer.
• You can also try using laser lashes that are designed with more indentations on the base so lash extensions have 30% more retention and prevent further issues like stickies.

3. Stiff, heavy, or unnatural feel

The problem:
Your lash extensions feel too rigid or heavy on the eyes. Clients may complain about discomfort – or worse, stop returning.

Why it happens:
Some lash extensions are often made with hard, shiny plastic and are not soft or lightweight, which makes the experience of wearing lash extensions uncomfortable.

How to fix it:

You can start investing in high quality cruelty-free PBT fiber lashes that are lightweight, soft and long lasting. At CharmLash, our lash materials are made of high quality Korean and German PBT fibers that are soft, featherlight, and comfortable to wear that come in different outcomes to suit different styles and lash looks.

4. Shedding, fraying, or broken fans

The problem:
Premade or promade fan lashes fall apart when you pick them up – or even worse, they fray and break on the client’s eyes.

Why it happens:
Poorly bonded fans and low-quality materials lead to fragile lashes that don’t hold up during and after application.

How to fix it:

If you run into issues with fraying and shedding premade and promade fans lashes, we’d recommend looking for high quality premade/promade fans with varied base structures. Another recommendation would be to use laser lashes as their bases are designed with indentations so retention time is longer than other regular lashes.

5. Unprofessional or generic packaging

The problem:
Your lash packagings look outdated, or inconsistent with your brand – and clients notice.

Why it matters:
Packaging reflects your brand’s professionalism. Low-quality presentations usually would suggest low-quality products.

How to fix it:

You can opt for a custom-branded packaging/ private labeling option from your lash manufacturer. At CharmLash, we have a wide range of lash packaging designed that are versatile and eco-friendly. What’s more, we also provide custom packaging services with custom logos and branding to suit your brand’s visual identity!

For more information about CharmLash’s packaging, you can see some of out lash boxes here.

The bottom line: the quality of your lashes and packaging reflect your brand

Low-quality lashes don’t just impact your results – they affect client retention, referrals, and how people perceive your expertise. The fix? Work with a trusted wholesale lash manufacturer that prioritizes quality, consistency, and service.

Ready to Upgrade Your Lash Inventory?

At CharmLash, we help lash artists and businesses worldwide stock premium lashes designed for superior retention, softness, and style. Whether you’re looking for classic lashes, volume fans, private label or wholesale solutions, we’ve got you covered. Contact us today to request samples or explore wholesale options!